Bilal Jaffery

Bilal Jaffery

Toronto, Ontario, Canada
10K followers 500+ connections

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About

Bilal spearheads global client services and solutions, delivering cutting-edge AI-led…

Articles by Bilal

  • Here's to the visionaries..
    Oct 20, 2018

    Here's to the visionaries..

    Imagination is more important than knowledge. For knowledge is limited, whereas …

    7 Comments
  • The First Step In Improving Customer Experience
    Jul 25, 2015

    The First Step In Improving Customer Experience

    In an era in which customer experience is increasingly critical, thoughtful design of personalized customer…

    2 Comments
  • Amazon: The biggest e-tailer is also the biggest retailer
    Jul 24, 2015

    Amazon: The biggest e-tailer is also the biggest retailer

    Amazon Inc. is now the highest valued company in retail on the face of the earth. The company reported…

  • What the Mighty Successful Harvard Class of '63 Teaches Us
    Jun 15, 2015

    What the Mighty Successful Harvard Class of '63 Teaches Us

    If you knew then what you know now, what could you have done to be a better leader? When the class includes two-term…

    2 Comments
  • 5 Kinds of Tribes We Form
    May 23, 2015

    5 Kinds of Tribes We Form

    In life, we naturally come together to form various kinds of tribes -- perhaps through work, through local…

    6 Comments
  • The 6 Keys To Great Storytelling
    Apr 29, 2015

    The 6 Keys To Great Storytelling

    Storytelling is among the most ancient of arts. To hear a great story is to be touched in heart and mind, in body and…

    19 Comments
  • Linkedin Is Still Underrated
    Apr 14, 2015

    Linkedin Is Still Underrated

    Linkedin in my opinion is still the most underrated network of the big social networks. When it comes to business of…

    8 Comments
  • Managing for Creativity: How to scale without hindering creativity?
    Mar 3, 2015

    Managing for Creativity: How to scale without hindering creativity?

    The beauty of a successful digital program is that it combines the creative inspiration of the artist with the…

    7 Comments
  • #BellLetsTalk - A true social campaign
    Jan 28, 2015

    #BellLetsTalk - A true social campaign

    It is always a sign of strength and openness to ask for help and let people into your world. Trust in your real…

    3 Comments
  • Business in 2015: Powered by Analytics
    Jan 3, 2015

    Business in 2015: Powered by Analytics

    The modern digital enterprise is a collaborative, living and an engaged organism. It understands its market conditions…

    4 Comments
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Contributions

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Activity

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Experience

  • Blend360 Graphic

    Blend360

    Toronto, Denver, New York

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    Greater Toronto Area, Canada

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    Toronto, Canada Area

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    San Jose | Boston | Toronto

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    Toronto, Canada Area

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    Armonk, Toronto

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    Toronto, Canada Area

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    Toronto

Education

  • Massachusetts Institute of Technology Graphic

    Massachusetts Institute of Technology

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    Activities and Societies: digital media, design, game theory, process management

    Designing technologies and environments for creative learning in the digital age.

  • Joint program between University of Toronto’s Rotman School of Management and Sheridan Institute of Technology

Publications

  • Personalizing the customer experience using data, analytics and AI

    Deloitte

    We live in an era of connection—the consumer marketplace is no exception. Businesses are expected to not just meet the needs of customers, but anticipate and exceed them. Today’s marketplace is constantly fluctuating and it’s vital organizations adapt by harnessing the power of analytics and AI to make the necessary changes to survive and thrive.

    See publication

Projects

  • Forrester Groundswell Award for Sales 2.0 & Employee Engagement

    What does it take to achieve a Net Promoter Score that is higher than any other networking provider? For Enterasys, it was implementing a company-wide social revamp utilizing top-of-the-line social and collaboration technologies, including Salesforce Chatter, Google Apps, TimeTrade, Influitive and Hoopla. The main initiative driving the adoption was Enterasys' Sales 2.0 program, which uses social and cloud solutions to enhance sales effectiveness, leveraging social networking as a part of the…

    What does it take to achieve a Net Promoter Score that is higher than any other networking provider? For Enterasys, it was implementing a company-wide social revamp utilizing top-of-the-line social and collaboration technologies, including Salesforce Chatter, Google Apps, TimeTrade, Influitive and Hoopla. The main initiative driving the adoption was Enterasys' Sales 2.0 program, which uses social and cloud solutions to enhance sales effectiveness, leveraging social networking as a part of the company's sales and marketing process.

    Other creators
    See project

  • DeveloperWorks -- Forrester's Groundswell Award for best use of Social and Web to save over $100m/year

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    IBM developerWorks came out on top in the best use of supporting B2B in the Forrester's award ranking via the use of social technologies. IBM saves $100 million annually from people who use this resource instead of contacting support.

    Other creators
    • Branavan Ganesan,
    See project

Honors & Awards

  • CMO Council Member

    CMO Council

    An exclusive invite only council of global network of executives specifically dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide range of global industries. The CMO Council's 6,500+ members control more than $350 billion in aggregated annual marketing expenditures and run complex, distributed marketing and sales operations worldwide.

Languages

  • English

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Organizations

  • Digital Transformation and Experience Standards Association

    Executive Chairman

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